Creating a New Wound Care Center®: A Proven Path to Smooth Implementation
Over the last four years, Healogics has assisted in the successful opening, on average, of more than one new Wound Care Center per week. This rigorous pace helps us continuously refine a process that supports implementation in a variety of settings, driven by a professional, cross-functional facilities implementation team (FIT).
HEALOGICS IMPLEMENTATION OVERSIGHT
• Site assessment reports
• Conceptual layout
• Detailed implementation checklist
• Design review meetings
• Technical consultation throughout build
• Coordinated delivery of hyperbaric and other equipment
• Post-implementation operational checks
THE PRE-IMPLEMENTATION PHASE: FOUR STEPS
1. Evaluate. Pre-agreement, a Healogics FIT site specialist evaluates the space being considered for wound care, and produces a site assessment report with technical requirements.
2. Create. Guided by the site assessment report, a FIT technical design specialist creates a conceptual layout with detailed recommendations for meeting the needs of a Wound Care Center®.
3. Decide. Healogics delivers the conceptual layout to the hospital’s architect, who verifies as-built conditions, conducts a code review and procures construction cost estimates. The hospital can then make an informed decision regarding facilities commitment.
4. Implement. With a formal agreement in place, Healogics provides an implementation checklist of more than 400 actions for a smooth implementation that accommodates unique site considerations.
In the initial implementation step, FIT members meet on-site with the architect and general contractor for a highly detailed technical design review. FIT members remain available throughout construction to answer questions, and coordinate the delivery of Healogics-supplied equipment.
The time to implement depends on such factors as the amount of construction and hospital wound care priorities. Implementation may span up to five months with all-new construction. A standard implementation could include:
GO-LIVE AND BEYOND
Healogics takes several steps post-implementation to ensure peak operation:
1. Healogics arranges multiple initial and follow-up meetings regarding clinical operations, revenue cycle management, physician support and safety.
2. Healogics conducts a customer survey within 2 to 3 months after opening, sharing feedback with its operations team and corporate leadership to determine whether additional actions are needed.
3. For the remainder of the first year of operation, Healogics monitors operational performance.
On a quarterly basis, program directors and regional vice presidents conduct regular business reviews with appropriate hospital executives.
HOW MUCH SPACE TO ALLOCATE
While the FGI Guidelines for Design and Construction of Hospitals and Outpatient Facilities does not explicitly address wound care facilities, applicable sections and experience indicate that a Wound Care Center requires approximately 3,000 sq. ft. minimum for a four-treatment room, two-chamber program. This includes treatment rooms, hyperbaric chamber room, toilets, a waiting room, office space and storage. It’s a good idea to consider your market and growth potential to determine if you should factor in space to accommodate future expansion. Wound care business tends to grow – and construction costs at a later date have the potential to rise.